APP SUPPORT

How can we help?

ChartSlam has no account or server status to check. Most issues can be resolved directly on the device.

Progress or settings

ChartSlam saves locally. Confirm that the app has available device storage before reinstalling; deleting the app may remove local progress.

Challenge codes

Copy and paste the entire code without spaces before or after it. Challenge codes are processed on your device and do not require an account.

Sound or haptics

Check the in-game Settings panel, your device volume, Silent Mode, and system haptics settings.

Remove Ads purchase

Open Settings and choose Restore Purchases. Confirm the device uses the same Apple or Google account that made the purchase. Never email payment details or store credentials.

Ads or privacy choices

Available consent choices can be reopened with Settings → Privacy Options. To report an inappropriate ad, include the approximate time and a screenshot that contains no private information; do not tap the ad again.

A crash or visual problem

Include your device model, iOS or Android version, app version, what you tapped immediately before the issue, and a screenshot if it does not contain private information.

Contact support

If the steps above do not help, email support@chartslam.com. Please do not include passwords, payment details, government identifiers, or sensitive financial information.

ChartSlam is published by Stasis Cell. Support is provided in English. Messages are used only to handle the request as described in the privacy policy.